Technical Sewa Service and Solution is a leading national company in Nepal, specializing in the repair, maintenance, and after-sales support of multiple brands and products, including mobile devices, electronics, and home appliances. With years of experience, we have earned national recognition for our expertise in customer support and technical services.

Our Commitment

At Technical Sewa, we are dedicated to providing reliable sales support and after-sales solutions. We partner with leading brands across home appliances, home entertainment, medical equipment, IT products, and mobile devices to ensure continuous innovation, flexible solutions, and high-quality service. Our goal is to offer first-rate lifecycle care for all products, ensuring customers receive the best support throughout their ownership journey.

Our Journey

Founded in February 2015, Technical Sewa has grown as a trusted service provider in Nepal. Our solutions include:

Customer Relationship Management (CRM)
Reverse logistics and technical support
Inspection and filtering of defective products
Break-fix repair and service intervention monitoring

We operate multiple fully equipped technical repair centers across Nepal, staffed with over 50 skilled professionals who understand the critical role of delivering seamless after-sales support.

Our Partners and Clients

Technical Sewa works with brands that prioritize their end-users, helping them deliver outstanding after-sales experiences throughout Nepal. Our clients include:
Whirlpool, Candy, Elba, Chigo, Toshiba, Lynex, Bravos TV, Skyworth, Electrolux

Our Motto

We understand what matters most to our customers. Our philosophy is to provide tailored solutions that meet your needs, delivering service today while building for tomorrow. Our customers make our business.

Ethical Approach

We are committed to protecting the integrity of our partners’ brands by consistently meeting or exceeding expectations for service, quality, and performance. Technical Sewa operates nationwide to maintain these standards.

Key Business Focus

Home Appliances
Home Entertainment
Small Home Appliances
Medical Equipment
IT Products
Mobile Devices

Services Offered

Technical Sewa provides comprehensive after-sales services, including:

Customer care
Reverse logistics
Parts management
Screening and testing
Repair and refurbishment
Resale and recycling
Call center management

Our Values

Our success is driven by creativity, flexibility, and energy. These core values guide our commitment to promises, customers, and business integrity. As a national leader in repairs and after-sales support, we prioritize maintaining trust with both customers and partners.

Mission

Our mission is to deliver optimal services and solutions for repair and after-sales support by focusing on:

Operational excellence
Innovative service creation
Transparent management and processes
Growth and diversification of services and resources
Financial stability

We recognize that after-sales support reflects the brand of our partners, and the way end-users are treated influences customer trust. Our solutions evolve dynamically based on customer feedback and internal monitoring, ensuring continuous improvement.

Innovation and Technology

Technical Sewa leverages technology to provide rapid, interactive solutions. Our self-service tools and innovative service approaches enhance customer engagement and streamline repair processes, reinforcing our commitment to excellence.

Environmental Responsibility

We prioritize sustainability by repairing and refurbishing products wherever possible, maximizing the lifespan of consumer electronics. Unrepairable items are responsibly recycled, contributing to environmental protection and sustainable development.

Our Approach to Solutions

Every solution at Technical Sewa is designed around customer needs. Through detailed discussions and analysis, our team of solution architects develops customized strategies that deliver measurable value. Each solution is unique, ensuring optimal results for every client.

Specialized Services

Technical Sewa offers complete end-to-end after-sales support or modular services tailored to your requirements, including:

Reverse logistics: Efficient pickup, delivery, and third-party coordination across Nepal
Parts management: Forecasting, sourcing, and securing quality components
Testing and screening: Ensuring product quality and functionality
Repair and refurbishment: Restoring products to peak condition
Resale and recycling: Maximizing product value and sustainability
Customer care: Multi-channel support including self-help, email, web chat, phone, or in-person assistance

We ensure every end-user receives exceptional service, verified through follow-up calls, with any unresolved issues escalated to senior technicians.

About Us